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Colquitt County News & Events

Colquitt County is known for its thriving agricultural industry, historic homes, world class recreational facilities, and one of the best cultural arts center in Georgia. South Georgia Banking Company is proud to have a branch location in the heart of this beautiful city.

Silvia Martinez is very passionate about her work at South Georgia Banking Company’s Moultrie location. With extensive expertise in loan processing and customer service, Silvia has been in banking for 15 years with six of those years being a part of the SGBC team. Now, in her role as a universal banker, she serves in multiple roles including customer service representative, teller, and loan assistant.

“I’ve worked in this industry for 15 years, and I place a priority on developing myself as a banker. I believe you should never allow yourself to stop growing professionally and spiritually.  I look forward to continuing to grow in banking and expanding my knowledge in loan processing and customer service,” Silvia says.

Silvia thrives on interaction with customers and is known for always going the extra mile for her customers. When asked about a career highlight, Silvia reminisced on the friendships she has made over the years with her customers. “I love when my customer tells me they see me as a friend or family member,” Silvia says. “Building relationships and knowing your customers have confidence in you is what it is all about!”

One thing Silvia also enjoys about her job is training fellow coworkers to be their best and continually improve their customer care skills. The commitment to both her co-workers and customers makes Silvia a valuable part of the South Georgia Banking Company family.

Outside of work, Silvia has participated and volunteered with various organizations in the Moultrie community including United Way, Teen Maze, Serenity House, and Relay for Life. She also served as a board member for the Serenity House in 2015-16. Silvia and her husband, Samuel, have three children under the age of 10 who keep them busy! From traveling and spending time with family to camping and attending her children’s ball games, Silvia says she enjoys the simple things in life while being surrounded by her precious family.

South Georgia Banking Company places a premium on staff members who exemplify excellent customer service like Silvia, who demonstrates daily what truly sets us apart.

Susie Ruffin was just "doing her job" when a concerned customer came in frantically unable to figure some things out on her account. With a calm approach and diligent efforts, Susie was able to resolve the customers questions. The customer was so appreciative she sent Susie flowers the next day. 

This is exactly what we mean when we say "We take your banking personally!"

The Moultrie branch is having a ball appreciating our customers who are flip-floppin’ in during the Customer Appreciation Day!